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Purchasing recommendations are offered with approval from the client. Clients buy and own all equipment using client-provided Oracle Strings. The client department is responsible for purchase order generation, procurement, receiving, and delivery verification.
Support Rate Calculation
Rates and fees are published on the ECE ITS documentation site. See Service Bundles and Rates.
Individual coverage rates are published as shown on the table Service Bundles and Rates.
FTE-based fees will be negotiated based on an estimate of the academic unit’s covered membership and expected community support demand. The starting basis will be the total number of covered faculty and staff. For example
Community Member Category | FTE Coverage (persons) | Average Annual Engagement Time (Days) | Annual Available ITS FTE Time (days) | Annual ITS FTE Usage (days) | Consumed ITS FTE |
Faculty | 30 | 2.47 | 240 | 74.1 | 0.30875 |
Staff | 7 | 2.47 | 240 | 17.289 | 0.0720383 |
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Total | 37 | - | 240 | 91.389 | 0.3807883 |
In the example above, an FTE factor of 0.3807883 would be applied to the published rate to derive the annual fee.
Fees will be billed directly to the academic unit on the first business day of each month for the services defined in this agreement. Payment for services rendered outside of the framework of this agreement must be negotiated separately.
Coverage Term
For FTE-based agreements, coverage shall be 1 year in duration from the start time specified and renewed each fiscal year thereafter until a formal request to terminate is submitted. Agreements shall not be less than 1 year in duration.