To report a problem on TRACE, please email trace-it-help@andrew.cmu.edu. Please report only one problem per email; it will help us to track and solve any issues more quickly and efficiently.
Be sure to include
- an informative subject line
- your username
If the question concerns a particular job, include these in addition:
- the JobID
- any error messages you received
- the date and time the job ran
- link to job scripts, output and data files
- the software being used, and versions when appropriate
- a screenshot of the error or the output file showing the error, if possible