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CrashPlan is the ECE ITS backup solution for local storage on end-user client devices, and is also utilized by other organizations in the CMU community. It offers a user friendly interface for managing backups and performing self-service restores.

Along with using Box and/or Google Drive for storing University data for team and personal work data, CrashPlan is a key tool for ensuring data stored locally on your device is protected and secured.

We recommend all ECE end-users activate CrashPlan backups by logging in to the software with their AndrewID.

Info

CrashPlan is preinstalled on all ECE ITS maintained systems (Windows and Mac) and is licensed for all ECE Faculty and Staff on departmentally owned systems. If CrashPlan is not installed on your managed system or you would like to install it on an unmanaged system, please contact us.

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titleWindows Instructions

  1. In the Search text box, enter CrashPlan and select it from the Start Menu.

crashplan_signin_windows.png

  1. When prompted to sign to CrashPlan, enter your full Andrew username and click the Continue button. You will be prompted to go to your web browser to complete the login process. A CMU Web login window should appear.

crashplan_signin_redirect_windows.png

Due to a sign-in idiosyncrasy of the CrashPlan application if there is a delay after logging into CMU Web Login of more than 60 seconds, close the CrashPlan application window and relaunch it. You may be prompted for your Andrew user account a second time, after this, application sign in should be completed.

 

crashplan_addnewdevice_windows.png

  1. (Optional). If you had previously configured a computer for CrashPlan, you will be prompted to Add New Device or Replace Existing device. Select Add New Device and then click the Yes button.

  2. Verify in the CrashPlan application window that your computer is connected to the ECE Backup Set. The computer should start to back up. Close the CrashPlan application window.

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titleMac Instructions

  1. Double click CrashPlan, located in the Applications folder.

Screenshot 2024-06-05 at 15.40.04.png

  1. When prompted to sign to CrashPlan, enter your full Andrew username and click the Continue button. You will be prompted to go to your web browser to complete the login process. A CMU Web login window should appear.

crashplan_signin_redirect_windows.png

Due to a sign-in idiosyncrasy of the CrashPlan application if there is a delay after logging into CMU Web Login of more than 60 seconds, close the CrashPlan application window and relaunch it. You may be prompted for your Andrew user account a second time, after this, application sign in should be completed.

 

crashplan_addnewdevice_windows.png

  1. (Optional). If you had previously configured a computer for CrashPlan, you will be prompted to Add New Device or Replace Existing device. Select Add New Device and then click the Yes button.

  2. Verify in the CrashPlan application window that your computer is connected to the ECE Backup Set. The computer should start to back up. Close the CrashPlan application window.