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Local facilities management or coordinators are responsible for office setup, moves, and mounting of hardware. ITS can provide remote assistance with connectors, placement, or interfacing with Computing Services networking. All other services related to delivery, packing, and unpacking will be handled by local facilities staff, FMS, or a Campus supplier. Please view the Guide to Setup and Relocation for more information about available service options.
Peripherals and BYOD (Bring Your Own Device)
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IT Services provides backup and restore services for managed desktop clients. This does not include clusters, labs, PC appliances, kiosks, or other single-purpose systems. The retention period for clients is 2 months. Backup services include CrashPlan Enterprise which permits self-service restoration. By default, only desktop and document folders for client profiles will be backed up. Clients may opt to backup additional folders using the self-service CrashPlan application. Requests for restoration assistance may be completed within two weeks of the request submission.
Data stored on hosted servers is secured, fault tolerant, and backed up. Institutional data is archived to tape for compliance and contractual obligations. It is the responsibility of the designated data steward, typically the primary investigator, to fulfill their own obligations for archival. Responsibilities include placing data in safe locations from which it can be retrieved if required to do so.
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