Adobe Acrobat Troubleshooting

Overview:

Adobe Acrobat Pro licensing is available for CMU faculty and staff. Adobe Creative Cloud applications (including Adobe Acrobat Pro) are available for student use via Virtual Andrew.

If you are unable to use Acrobat due to a licensing error message, follow the steps on this page to troubleshoot your install.

Steps:

If you do not use Adobe Creative Cloud apps, uninstall Adobe Creative Cloud if it is installed on your computer. Examples of Adobe Creative Cloud apps include Photoshop, InDesign and Dreamweaver.
Download the Acrobat license fix from this link
Run the .reg file. Confirm any prompts that may appear.
Close Acrobat and re-open it. A sign-in window should appear, otherwise use the below instructions to display the sign-in prompt.

Please ensure that if prompted to select “Personal Account” or “Company or School Account”, select “Company or School Account” – See the below video for a step-by-step.

Step-by-Step:

Open Adobe Acrobat Pro DC from the Start Menu
Select Help > Sign In
In the window that appears, select Sign In, and then enter your full Andrew ID in the field (format andrewid@andrew.cmu.edu)
1. If you are prompted to select "Personal Account" or "Company or School Account", select "Company or School Account"
This should bring you to a CMU login page - please login
Your Adobe Acrobat Pro software should now be licensed, and you can verify that the sign-in was successful by selecting Help and observing that your Andrew ID is listed next to "Sign Out (andrewid@andrew.cmu.edu)"

If you run into any issues with the above process, please view the FAQ below - if your question is not answered, please reach out to help@ece.cmu.edu for assistance.

Video Instructions:

FAQ:

You may be on an older version of Acrobat - please download and install the newest version of "Acrobat Pro DC Installer" for Windows from this link : Download Adobe Acrobat Pro DC

Your account may not be provisioned with an Acrobat license - If you are ECE faculty or staff, please reach out to help@ece.cmu.edu and reference this page to receive a license. Faculty and staff members of other departments should contact their organizations support provider.

ECE ITS recommends saving all university created forms to a file folder (either locally or in other locations such as Box or Google Drive) and then opening them directly in Adobe Acrobat or other non-browser based PDF viewer.

See Some PDF Forms Prompt to Upgrade Adobe Acrobat When Viewed in a Web Browser