Adobe Acrobat Troubleshooting

Owned by Keith Kain (Unlicensed)
Last updated: Sept 26, 2022 by John Alacce
2 min read

Overview:

If you are unable to use Acrobat due to a licensing error message, follow the steps on this page to troubleshoot your install.

Steps:

  • If you do not use Adobe Creative Cloud apps, uninstall Adobe Creative Cloud if it is installed on your computer. Examples of Adobe Creative Cloud apps include Photoshop, InDesign and Dreamweaver.

  • Download the Acrobat license fix from this link

  • Run the .reg file. Confirm any prompts that may appear.

  • Close Acrobat and re-open it. A sign-in window should appear, otherwise use the below instructions to display the sign-in prompt.

Please ensure that if prompted to select “Personal Account” or “Company or School Account”, select “Company or School Account” – See the below video for a step-by-step.

 

Step-by-Step:

  1. Open Adobe Acrobat Pro DC from the Start Menu

  2. Select Help > Sign In

  3. In the window that appears, select Sign In, and then enter your full Andrew ID in the field (format andrewid@andrew.cmu.edu)

    1. If you are prompted to select "Personal Account" or "Company or School Account", select "Company or School Account"

  4. This should bring you to a CMU login page - please login

  5. Your Adobe Acrobat Pro software should now be licensed, and you can verify that the sign-in was successful by selecting Help and observing that your Andrew ID is listed next to "Sign Out (andrewid@andrew.cmu.edu)"

If you run into any issues with the above process, please view the FAQ below - if your question is not answered, please reach out to help@ece.cmu.edu for assistance.

Video Instructions:

FAQ:

You may be on an older version of Acrobat - please download and install the newest version of "Acrobat Pro DC Installer" for Windows from this link : Download Adobe Acrobat Pro DC

Your account may not be provisioned with an Acrobat license - Please reach out to help@ece.cmu.edu and reference this page to receive a license

ECE ITS recommends saving all university created forms to a file folder (either locally or in other locations such as Box or Google Drive) and then opening them directly in Adobe Acrobat or other non-browser based PDF viewer

See