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Overview:

Adobe Acrobat Pro licensing is available for CMU faculty and staff. Adobe Creative Cloud applications (including Adobe Acrobat Pro) are available for student use via Virtual Andrew.

If you are unable to use Acrobat due to a licensing error message, follow the steps on this page to troubleshoot your install.

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titleHow to sign-in to Acrobat (VIDEO)

Step-by-Step:

  1. Open Adobe Acrobat Pro DC from the Start Menu

  2. Select Help > Sign In

  3. In the window that appears, select Sign In, and then enter your full Andrew ID in the field (format andrewid@andrew.cmu.edu)

    1. If you are prompted to select "Personal Account" or "Company or School Account", select "Company or School Account"

  4. This should bring you to a CMU login page - please login

  5. Your Adobe Acrobat Pro software should now be licensed, and you can verify that the sign-in was successful by selecting Help and observing that your Andrew ID is listed next to "Sign Out (andrewid@andrew.cmu.edu)"

If you run into any issues with the above process, please view the FAQ below - if your question is not answered, please reach out to help@ece.cmu.edu for assistance.

Video Instructions:

Multimedia
nameAcrobatLicenseInstructions.mp4
width60%
height40%

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titleI signed in, but am still unable to access Acrobat Pro

Your account may not be provisioned with an Acrobat license - Please If you are ECE faculty or staff, please reach out to help@ece.cmu.edu and reference this page to receive a license. Faculty and staff members of other departments should contact their organizations support provider.

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titleWhen I try to open a PDF form in my browser, I get a message to upgrade Adobe Acrobat

ECE ITS recommends saving all university created forms to a file folder (either locally or in other locations such as Box or Google Drive) and then opening them directly in Adobe Acrobat or other non-browser based PDF viewer.

See Opening Some PDF Forms Prompts Prompt to Upgrade Adobe Acrobat When Viewed in a Web Browser

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