Overview:
If you are unable to use Acrobat due to a licensing error message, follow the steps on this page to troubleshoot your install.
Steps:
If you do not use Adobe Creative Cloud apps, uninstall Adobe Creative Cloud if it is installed on your computer. Examples of Adobe Creative Cloud apps include Photoshop, InDesign and Dreamweaver.
Download the Acrobat license fix from this link
Run the .reg file. Confirm any prompts that may appear.
Close Acrobat and re-open it. A sign-in window should appear, otherwise use the below instructions to display the sign-in prompt.
How to sign-in to Acrobat (VIDEO)
Step-by-Step:
Open Adobe Acrobat Pro DC from the Start Menu
Select Help > Sign In
In the window that appears, select Sign In, and then enter your full Andrew ID in the field (format andrewid@andrew.cmu.edu)
If you are prompted to select "Personal Account" or "Company or School Account", select "Company or School Account"
This should bring you to a CMU login page - please login
Your Adobe Acrobat Pro software should now be licensed, and you can verify that the sign-in was successful by selecting Help and observing that your Andrew ID is listed next to "Sign Out (andrewid@andrew.cmu.edu)"
If you run into any issues with the above process, please view the FAQ below - if your question is not answered, please reach out to help@ece.cmu.edu for assistance.
Video Instructions:
FAQ:
I don't see the "Sign In" item in the Help menu or I receive an error about browser version
You may be on an older version of Acrobat - please download and install the newest version of "Acrobat Pro DC Installer" for Windows from this link : Download Adobe Acrobat Pro DC
I signed in, but am still unable to access Acrobat Pro
Your account may not be provisioned with an Acrobat license - Please reach out to help@ece.cmu.edu and reference this page to receive a license